FAQ
Find the answers to our customers' biggest questions.
Here are the answers to our customers' most frequently asked questions:
1 - What are the payment methods?
Answer: Credit card or part of the payment in cash at the time of boarding. In this case with a 30% down payment to guarantee the reservation.
2 - How is the tour schedule? Will we have time to enjoy the attractions on our own?
Answer: The schedule is made in such a way that the visitor receives the necessary information together with the group and has their free time for each stop.
3 - Will other people be part of the tour?
Answer: Yes, on regular tours within the city up to 15 people in the van, on out-of-town tours up to 40 people in the bus.
4 - My child is three years old, do I need to buy tickets for her?
Answer: Children up to 4 years old - free on lap. From 5 to 11 years - half price and from 12 onwards - full.
5 - If my flight is delayed or cancelled?
Answer: In this case, the tour will be rescheduled for a date chosen by the passenger within one week.
6 - How much time in advance should we reserve and pay for everything?
Answer: We ask for a minimum of twenty-four hours in advance if payment is made by credit card, there is also the option of paying a 30% down payment and the remainder upon boarding. Please inform when booking.
7 - Is the embarkation point the same as the disembarkation point?
Answer: Most of the time yes, it can happen at the time of disembarkation that the passenger, in agreement with the guide, is left very close to the embarkation point, if you prefer, you can choose a point, as long as it is in the guide's itinerary. tourism. The departure points for the regular tour are Recreio dos Bandeirantes, Barra da Tijuca and Zona Sul. For private tours, the location is arranged with the client.
8 - What type of transport is used on the tours?
Answer: The transport used will depend on the number of passengers, however, all of them have air conditioning working and are within the requirements of the Ministry of Tourism.
9 - Does the price of the tours include tickets?
Answer: Yes. All tours include entrance tickets to the main attractions previously listed in the tour product presentation.
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About the Tour
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We operate with tourist class transport, complying with all the requirements of the country's tourism bodies.
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Bilingual guides registered with the Ministry of Tourism, Cadastur.
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Opening hours from 6 am until 10 pm.
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Tours will be confirmed after full payment or deposit with remaining payment option at the time of boarding.
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Boarding times and tour durations may vary due to traffic conditions.
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We have several boarding points in the city. Enter your location and check your opening hours at the time of purchase, this will be confirmed by us via call, WhatsApp, message or email.
Cancellation Policy
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We operate all tours on rainy and sunny days. The customer has the option of canceling or postponing within 24 hours of the tour. There may be a 50% fine outside the free cancellation period.
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Boat trips are subject to authorization from the Port Authority.
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Avoid delays, and remember that failure to show up without prior notice will not result in any type of rescheduling and a fine will be charged. Communication is very important!